Roles
Youth Mentor
As a Mentor with Phamily Family, you’ll play a meaningful role in supporting participants to grow, connect, and thrive in their everyday lives. You’re not just a support person — you’re a positive role model, a trusted guide, and a consistent presence in someone’s journey toward independence and wellbeing.
Your role will include:
🗣️ Building social skills
Help participants develop confidence in communicating, forming friendships, and engaging in social settings.
🧘 Supporting emotional regulation
Guide participants in recognising their emotions, managing stress, and building healthy, positive coping strategies.
🏠 Promoting independent living skills
Support participants in developing everyday life skills — from cooking and personal care to planning, organisation, and goal-setting.
🌏 Encouraging community inclusion
Empower participants to feel a sense of belonging by accessing local events, programs, and social opportunities. Help them build connections and participate in the community in a way that feels safe and meaningful to them.
💪 Uplifting and empowering
Be a steady, supportive presence. Celebrate progress, encourage self-belief, and walk alongside participants as they build the life they want.
Employment Mentor
As an Employment Mentor with Phamily Family, you’ll provide hands-on, practical support to help NDIS participants build the skills, confidence, and experience they need to move toward meaningful employment.
We work alongside IEA (Improved Employment Assistance) providers and employment services, providing the hands-on support that helps turn an employment plan into real-world action. While employment providers may coordinate the pathway, our mentors are there on the ground with the participant — supporting them through the practical steps, challenges, and experiences involved in preparing for and maintaining employment.
Your role will include:
💼 Providing hands-on employment support
Work directly with participants to develop workplace skills, routines, communication, time management, reliability, and confidence in real-world settings.
🛠️ Hands-on Support
Work collaboratively with employment providers to put employment goals into practice. This may include attending appointments, visiting workplaces, exploring opportunities, assisting with applications, and supporting participants through each step of their employment journey.
🏢 On-site workplace support
Provide direct support in the workplace where appropriate, helping participants understand workplace expectations, communicate with colleagues, follow routines, complete tasks, and gradually build independence.
🧑💻 Building work readiness
Support participants with practical preparation such as resumes, job applications, interview preparation, workplace communication, appropriate presentation, punctuality, and understanding employer expectations.
🎯 Supporting individual employment goals
Work in a person-centred way, taking into account each participant’s strengths, interests, abilities, support needs, and employment goals. Help break larger employment goals into achievable steps.
🤝 Supporting workplace relationships
Help participants develop positive professional relationships and navigate workplace challenges, communication, feedback, and problem-solving in a constructive way.
📈 Building independence and capacity
The goal isn’t to do the job for the participant — it’s to support them to develop the skills and confidence to do it themselves. Gradually step back as their independence, confidence, and workplace capability grows.
💪 Uplifting and empowering
Be a consistent and encouraging presence throughout the participant’s employment journey. Celebrate progress, build self-belief, and help participants recognise their strengths and potential.
**At Phamily Family, we get alongside participants and employment providers to make employment goals practical, achievable, and real.
Feedback from a former staff member!
Requirements for Roles
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✅ A current driver's licence and reliable transport
You'll often support participants in accessing their community, so transport is essential.✅ NDIS Worker Screening Check (or willingness to obtain)
A requirement to work in NDIS-funded roles to ensure participant safety.✅ Working With Children Check (if applicable)
Depending on the participant’s age, this may be required.✅ First Aid & CPR (or willingness to complete before starting)
Important for participant safety and part of being a responsible support worker.✅ Flexibility and reliability
Participants rely on consistency. We value people who show up, follow through, and can adapt when needed.
✅ Completion of all NDIS Worker Orientation eLearning Modules
These modules ensure you understand the principles and expectations of working in NDIS-funded services. -
✅ Recent, relevant experience as a Direct Support Worker
Experience in disability, aged care, or community support is highly valued.✅ Certificate III in Disability, Aged Care, or Individual Support
Formal qualifications help ensure you're prepared for the hands-on and person-centred nature of the role.✅ Current First Aid and CPR Certificate
To ensure you're equipped to respond safely in case of an emergency.✅ Valid Australian Driver’s Licence
Essential for travel between participants and community access support.✅ Reliable vehicle with comprehensive car insurance
You may be required to transport participants, so safe, insured transport is a must.✅ Full COVID-19 Vaccination Certificate
Required under current health guidelines for working in close contact environments.✅ Completion of all NDIS Worker Orientation eLearning Modules
These modules ensure you understand the principles and expectations of working in NDIS-funded services.✅ Current NDIS Worker Screening Check (South Australia)
Mandatory for all roles under the NDIS. If you don’t have this yet, we can guide you through the application process.✅ Working With Children Check (WWCC)
Required if you'll be working with children or young participants.✅ National Police Check (within the last 12 months)
To ensure the safety of our participants and meet compliance standards.