Trilogy Care they undertake several steps to ensure a smooth and personalised start for each client:

1. Initial Consultation and Assessment: The care manager meets with the client to discuss their unique needs, preferences, and goals, gathering detailed information to tailor the care approach.

2. Developing a Personalised Care Plan: Based on the initial assessment, the care manager creates a customised care plan that outlines the specific services, routines, and support best suited to the client’s lifestyle.

3. Budget Guidance and Management: For self-managed care packages, the care manager helps clients understand their budget, how to allocate funds effectively, and provides advice on managing ongoing expenses.

4. Selecting Care Providers: The care manager matches the client with suitable support workers, considering factors like experience, personality, and the small details the client values in daily care.

5. Scheduling and Service Coordination: The care manager sets up a reliable schedule and coordinates services, ensuring all providers are briefed on the client’s needs and preferences.

6. Establishing Communication Channels: They ensure clients have easy access to contact their care manager directly and set up convenient channels for ongoing communication.

7. Providing Ongoing Support and Adjustments: The care manager remains available to make any necessary adjustments to the care plan, respond to questions, and offer support as needs evolve.

This process ensures a smooth, supportive, and customised start for every client joining Trilogy Care.